RETURN AND EXCHANGE POLICY
Last Updated: November 30, 2025

Thank you for shopping at Sentar.
If, for any reason, you are not completely satisfied with a purchase, we invite You to review our Policy. 
The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Sentar, accessible from https://sentarshop.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

 All Items are eligible for return except the products that are: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please refer to our full Refund Policy for more details.
You are always required to ship back the items by following the shipping instructions:
To initiate a return, you must first contact our support team with your order number and a clear explanation of the reason for the return. If the item is damaged or incorrect, please include photos or a short video.

IMPORTANT: Please do not ship any items back until your return request has been approved by our team. Do NOT send the item back to the sender’s address on the shipping label. Once your request is approved, we will provide you with all necessary instructions, including the correct return address if a physical return is required. In many cases (such as damaged goods), a physical return may not be necessary for a full refund.

REFUND POLICY
In order to be eligible for a refund, you have to return the product within 30 days of your purchase. If the product shows signs of damage caused by the customer, or if the return is initiated after 30 days have passed, you will not be eligible for a refund
In order for the product to be eligible for a Full Refund, make sure these conditions are met:
• Product must be returned in its original packaging
• Product wasn’t used or damaged
• Product must include original tags (if applicable)
• Product must have the receipt or proof of purchase

FULL REFUND (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your full refund. Fast refund processing to oroginal payment mathod. 30-Day return & money-back guarantee.

HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, please do not hesitate to contact us through our:
Email Address: support@sentarshop.com 
You will be updated on your Return Status through EMAIL,provided that contact information was provided.