Sentar Shop – Frequently Asked Questions (FAQ)
This FAQ covers common questions about Sentar wellness products and our store policies. All information is provided for general guidance. Please review your local regulations and our store policy pages before publishing.
1) What is Sentar?
Sentar is a wellness brand focused on simple, modern self‑care tools designed to help you relax, unwind, and feel better in everyday life. Our products are intended for general wellness and comfort.
2) Are Sentar products medical devices?
No. Sentar products are intended for general wellness use and are not medical devices. They do not diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical advice. Always consult your healthcare provider if you have health concerns.
3) Who should not use these products? (Important safety notes)
If you are pregnant, have a pacemaker or implanted electronic device, have epilepsy or a seizure disorder, have serious cardiac conditions, or have broken/irritated skin in the area of use, consult your doctor before use or avoid use. Do not use EMS/microcurrent devices near the chest, head, or on open wounds. Discontinue use if you experience discomfort.
4) How do I use the Soothflex Heated Therapy Belt safely?
Place the belt over a thin layer of clothing, select your preferred heat level and vibration mode. Typical sessions are 15–30 minutes. The built‑in safety timer will automatically turn the device off after a set duration to prevent overheating. Avoid continuous high‑heat use and always monitor skin comfort.
5) Does Soothflex have a timer?
Yes. Soothflex includes a safety auto shut‑off timer to help prevent overuse and conserve battery. Please refer to the product manual for the exact timing options.
6) What are the key features of the DreamTune Bluetooth Sleep Mask?
DreamTune combines blackout comfort with integrated Bluetooth audio. You can listen to music, audiobooks, or white noise. It includes an adjustable sleep timer for audio playback, so sound can stop automatically after the duration you choose.
7) How do I clean the DreamTune Sleep Mask?
Remove or disconnect the electronic components according to the manual, then hand‑wash the fabric portion with mild detergent and air‑dry. Do not machine‑wash electronic components. Reassemble only when fully dry.
8) What should I know about the Zenpuls Microcurrent Sleep Aid?
Start with the lowest intensity and increase gradually to comfort. Do not use if you have a pacemaker or implanted device, if you are pregnant, have epilepsy, or on broken/irritated skin. Use only as directed and discontinue if you feel discomfort. Zenpuls is intended for relaxation support, not for diagnosis or treatment.
9) Battery & charging
Most devices are USB‑rechargeable. Battery life varies depending on settings (heat level, vibration, audio). Fully charge before first use and use the supplied cable. Avoid using damaged chargers or cables.
10) Do I need an app?
No dedicated app is required. For DreamTune, simply pair via Bluetooth in your phone’s settings. Other devices operate using on‑device controls.
11) Gift options & packaging
Looking for a gift? Our products make thoughtful wellness presents. Gift packaging and personalized notes are [available/coming soon]. Please confirm availability on the product page before checkout.
12) How can I reach support?
Please use the Contact page on our website. Include your order number and a brief description so we can assist you quickly.